Our products come with a 12 month warranty. Are you having problems with your purchase? We are here to evaluate the product and then offer a reasonable solution. In the event of general wear and tear, we cannot quarantee replacement or repair. Upon receive, you as a customer are responsible for checking the quality and personalization of the product. You must report any defects or incorrectly delivered products to Kensai jewels” customer service within 2 days after delivery. The product must be returned in its original condition, unworn and in its original packaging. Replacing or repairing parts of your Kensai jewels jewelry by third party (or by yourself) is at your own risk. In that case, your warranty is unfortunately no longer valid.
would you like to have your Kensai jewels jewelry repaired or adjusted? Send an email to info@kensaijewels.com